BSOD after installing v4.0.0.10 on Windows 7 Enterprise (32 bit)

[JePe]

Hi,

similiar to what is described in this thread, my PC gives me a BSOD (0x00000007) after the installation of Online Armor ++ 4.0.0.10. I use a2 Anti-Malware in addition. DMP file is attached; hope it helps.

EDIT: List of installed applications attached. The event logs however do not contain any belonging entry.

EDIT #2: Modified topic since reason for BSOD seems to be found.

[catprincess]

Thanks JePe I'm sure Tall Emu will take a look at this as soon as possible.

[ABx]

Thanks for the information, it will be looked into indeed Could you please specify just what happened? Unfortunately pointing to another person's thread just leaves the programmers wondering exactly what's the same and what's different.

[luc]

Originally Posted by JePe

Hi,

similiar to what is described in this thread, my PC gives me a BSOD (0x00000007) after the installation of Online Armor ++ 4.0.0.10. I use a2 Anti-Malware in addition. DMP file is attached; hope it helps.

EDIT: List of installed applications attached. The event logs however do not contain any belonging entry.

FYI, according to WhoCrashed the crashed occurred in oadriver.sys.

[JePe]

Originally Posted by ABx

Thanks for the information, it will be looked into indeed Could you please specify just what happened? Unfortunately pointing to another person's thread just leaves the programmers wondering exactly what's the same and what's different.

I installed v4.0.0.10 of the ++ version on my Windows 7 Enterprise 32 bit; installation went fine, at the end the assistent asked for a reboot - and while booting, the system hang up with a BSOD claiming a 0x00000007 failure. Interrestingly also booting into safe mode failed, so all i was able to do was starting with the last as functioning known configuration from the start menu. I uninstalled Online Armor ++ using Revo Uninstaller, searched with Autoruns for any obsolete entries (but found none), tried again - and ran into the same BSOD. Beside this all i have to offer is the list off installed software and the hardware i am using (as described in the signature). Not much information, i know ...

Regards,

Jens

[luc]

Hi Jens,

According to the install.txt file attached to your original post, you have many running applications. The BSOD might be caused by some conflicts between OA++ and one or some of them. As a wild guess, I wonder if you can disable or uninstall Bonjour and see if the BSOD goes away.

/luc

[JePe]

I uninstalled it; no difference at all.

[luc]

Hi Jens,

Originally Posted by JePe

I uninstalled it; no difference at all.

Too bad that was not helpful.

In your previous post, you mentioned that you could not get into Windows Safe mode. Can you get into Windows Safe mode now?

/luc

[luc]

Hi Jens,

If you want to you can do the following to hopefully find the conflict:

Reinstall OA++ and before rebooting your system, please do the following to disable all startup programs and non-Microsoft services that are not OA:

1) Click on Windows 7 Start orb
2) Type msconfig in the search line and press Enter
3) If prompted, click on Continue for the UAC prompt, or type in the administrator's password.
4) Click on the Startup tab.
5) Select each startup program that is not OA and uncheck it.
6) Click on the Services tab.
7) Click on Hide all Microsoft services.
8 )Select each service that is not OA and uncheck it.
9) Reboot

If doing the above gets rid of the BSOD, then you can proceed on to enable a few startup programs or services at a time to identify the conflict.

/luc

[JePe]

I re-installed the entire system instead ...

... and experienced exactly the same behaviour. Please note that beside the driver for the WiFi stick (D-Link DWA-140) nothing was installed. Failure codes in event log are:

0x0000007f (0x00000008, 0x8d739750, 0x00000000, 0x00000000)

I have absolutely no idea what is going wrong?! And yes, everything else works flawlessly.